1. Introduction
At Sengar Infotech, we are committed to safeguarding the privacy and personal data of our users. This Privacy Policy explains how we collect, use, store, and protect your information when you use our WhatsApp Business API and automation services.
By accessing or using our platform, you agree to the practices described in this Privacy Policy.
2. Data Collection
User Data:
We collect personal information that you provide during registration or while using our services, including but not limited to:
Name
Contact details (email, phone number, business name)
Billing and payment information
Account-related information
End-User Data:
If you use our platform to send messages to your customers (end-users), you are responsible for ensuring that proper consent has been obtained before collecting, sending, or processing any personal information via WhatsApp.
3. Data Usage
Service Provision:
We use collected data to:
Provide, manage, and improve our WhatsApp Business API services
Deliver customer support and troubleshooting
Enable platform features, messaging tools, and automation workflows
Communication:
We may use your contact information to communicate important updates, changes in service, billing notices, and support-related notifications.
Compliance:
We may process and store data as necessary to comply with applicable laws, regulatory requirements, and Meta’s WhatsApp API policies.
4. Data Sharing
We do not sell, rent, or trade user data with third parties.
We may share your data only in the following cases:
Trusted Service Providers:
With third-party vendors who help support our platform (e.g., hosting, payment processing, technical integrations). These partners operate under strict confidentiality and data protection agreements.
Legal Requirements:
We may disclose information if required by law, government agencies, or to protect our rights, property, or safety.
5. Data Security
We implement robust industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
Users are responsible for:
Maintaining the confidentiality of their account credentials
Ensuring secure access to their devices and login details
6. Data Retention
We retain user data only for as long as necessary to:
Provide our services
Fulfill contractual and legal obligations
Resolve disputes
Maintain proper business records
Once the data is no longer required, it is securely deleted.
7. User Rights
Depending on applicable law, users may have the right to:
Access their personal data
Request corrections or updates
Request deletion of data
Withdraw consent (where applicable)
To exercise any of these rights, contact our support team at
📧 support@sengarinfotech.com
8. Changes to this Privacy Policy
We may update or modify this Privacy Policy from time to time. Any significant changes will be shared through email or platform notifications.
Continued use of our services after updates indicates your acceptance of the revised policy.
9. Contact Information
If you have questions or concerns regarding this Privacy Policy or your personal data, please contact us at:
📧 Email: support@sengarinfotech.com
🌐 Website: https://whatsappapi.sengarinfotech.com
📞 Phone: +91 9311946564